General Policy
1 Information We Collect:
PrepFrench may collect personal information necessary to provide, operate, secure, and improve our services, including
- Name
- Email address
- Account login details
- Billing and transaction information
- Exam attempts
- Answers and scores
- Writing and speaking submissions
- Support messages
- Device and browser information
- IP address
- Login timestamps
- Platform activity and usage data
We collect this information to operate, secure, improve, and personalize the PrepFrench platform.
2 How We Use Information
We may use personal information to:
- Create and manage user accounts
- Provide access to purchased services
- Process payments
- Deliver mock exams and learning resources
- Generate performance insights
- Improve platform functionality
- Provide customer support
- Detect fraud, misuse, or account sharing
- Maintain platform security
- Comply with legal, tax, and business obligations
- Send important service-related updates
We do not sell or rent personal information.
3 Payment Information
Payments are processed through third-party payment providers. PrepFrench does not store full credit card numbers.
Third-party payment processors may collect and process payment information according to their own privacy policies and security practices.
4 Cookies and Analytics
PrepFrench may use cookies, analytics tools, and similar technologies to:
- Improve website performance
- Understand platform usage
- Remember user preferences
- Detect security issues
- Prevent fraud
- Improve user experience
Users may disable cookies through their browser settings, but some features may not work properly.
5 Sharing of Information
PrepFrench may share limited information only when necessary, including with:
- Payment processors
- Hosting providers
- Analytics providers
- Email and communication tools
- Customer support tools
- Service providers working under confidentiality obligations
- Legal, tax, or regulatory authorities when required
We do not sell personal information.
6 Data Storage and Security
PrepFrench uses reasonable technical, administrative, and organizational safeguards to protect user information.
However, no online platform can guarantee complete security. Users are responsible for protecting their own login credentials and using secure devices, browsers, and networks.
7 Data Retention
PrepFrench retains personal information only for as long as necessary for:
- Providing services
- Maintaining user accounts
- Legal and tax obligations
- Fraud prevention
- Dispute resolution
- Business recordkeeping
After this period, information may be deleted, anonymized, or securely archived.
8 User Privacy Rights
Users may contact PrepFrench to request:
- Access to their personal information
- Correction of inaccurate information
- Withdrawal of consent, where applicable
- Deletion of personal information, where permitted by law
Under Canadian privacy law, individuals generally have the right to access personal information held by an organization and challenge its accuracy where appropriate.
9 Privacy Contact
For privacy-related requests, users may contact PrepFrench at:
Email: prepfrenchcanada@gmail.com